Return & Exchange

Return & Exchange Policy

UPDATED 06/05/2021

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Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy. 

RETURNS

All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at chaotictrendsco@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, include your proof of purchase.  Mail your return to the following address:

Chaotic Trends Co.

Attn: Returns

RMA#

29825 E Brigadoon Way

Marana, AZ 85658

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

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REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 5 days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTION

Please contact us at the customer service email chaotictrendsco@gmail.com to arrange a refund or exchange for defective or damaged products.